A dedicated client care team at a group of veterinary practices across Wiltshire and Somerset have been recognised for their outstanding levels of service.
The 24-strong client care team at Garston Veterinary Group, which has practices in Frome, Melksham, Trowbridge, Warminster and Westbury, has seen an incredible 22 members of its team receive the British Veterinary Receptionist Association (BVRA) Foundation Award.
The Garston client care team celebrate receiving their BVRA awardsThe award takes eight hours to complete and equips staff to provide exceptional levels of service for clients and their pets. Undertaken as part of the team’s continuing professional development (CPD), it includes work across communication and people skills, along with team working modules.
Four managers in the team also completed all the training courses available with the BVRA and received the Intermediate Award.
Representatives from Garston’s parent company Linnaeus and the BVRA, along with its sponsor Boehringer Ingelheim, visited the practice for a celebratory lunch to hand out the awards.
Practice manager Sarah Holmes said: “We are proud that so many of our wonderful team members have achieved this award, which demonstrates their dedication to providing quality care for pets and exceptional service for clients.
“Pets are incredibly important to us, and so are their owners. We want to ensure our reception team has the best possible training to support local pet owners with considerate and efficient care.”
Linnaeus provides BVRA membership to all its client care team members, with nearly 300 associates receiving awards so far.
Linnaeus customer experience manager Kathryn Whitehouse said: “Congratulations to the Garston team for this incredible achievement.
“A special thank you to head of region Penny Fox, practice manager Sarah Holmes and client care manager Ali Brown for their leadership and focus on driving a positive and inclusive culture in Garston’s team.”
Kay Watson-Bray, CEO of BVRA said: “The BVRA is committed to supporting the role of veterinary receptionists through training, education and development. Our membership opens the door to a comprehensive CPD pathway, including our Foundation Course, ensuring receptionists have the resources they need to grow and excel.”
Garston Veterinary Group has been serving the region for more than 100 years. It welcomes small animal patients and has a 24/7 hospital based in Frome, which is accredited by the Royal College of Veterinary Surgeons.
Garston’s well-equipped facilities already include consulting rooms, operating theatres, onsite laboratories, ultrasound and X-ray.
For more information about our services, contact us.
