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Terms & conditions

Terms and conditions for farm & equine veterinary department >

Small animal veterinary department

Garston Veterinary Group aims to provide high quality veterinary health care. For this reason, our fees and trading conditions (detailed below) are structured to allow the Practice to provide this service. We invest in modern facilities for the benefit of all our clients and have achieved the status as an RCVS Accredited practice. The service we offer is constantly reviewed and improved.

A copy of this notice is available for you to take away if requested.

  1. Clients are requested to settle their account after each consultation; should your pet need a course of treatment, payment will be required after each consultation. All operations and hospitalisation fees must be paid in full at the time your pet is collected. Estimates will be provided if requested. If your pet is insured, we would ask that payment be made to us in full before claiming from your insurance company. If you would like to make a direct claim (insurance company pays the practice directly) this will be considered. Please speak to us about this before assuming it is possible as it depends on several factors and there is an additional administration charge for direct claims. Payments can be made by cash, cheque or debit/credit card.
  2. Garston Veterinary Group reserves the right to pass unpaid accounts to debt collectors/solicitors for recovery/legal action to whom we may assign the debt, and all rights, without restriction.
  3. In the event payment is not received as per Clause 1, a fee of £25 will be added to the amount owing. In the event that the account remains unpaid you will be informed by letter to settle before the account is sent to the Debt Recovery Agency.
  4. In the event of late payment we will require you to pay our expenses and legal costs incurred in taking steps to obtain payment on an indemnity basis. This will include costs for returned cheques, correspondence and legal notices, finding you if you have changed your address without notice, as well as third party costs incurred in the collection of unpaid accounts.
  5. If the account is not settled, Garston Veterinary Group reserves the right to ask you to find another Veterinary Surgeon to treat your pet(s). You will be informed of this by letter and given notice to do so.
  6. By being a client of Garston Veterinary Group, you agree to adhere to these terms and conditions.

Farm & equine veterinary department

Garston Veterinary Group aims to provide high quality veterinary health care. For this reason, our fees and trading conditions (detailed below) are structured to allow the Practice to provide this service. We invest in modern facilities for the benefit of all our clients, and have achieved the status as an RCVS Accredited practice. The service we offer is constantly reviewed and improved.

A copy of this notice is available for you to take away if requested.

  1. Clients are requested to settle their account within 30 days from the date of the invoice. Estimates can be printed, if requested. If your animal is insured, we would ask that payment be made to us in full before claiming from your insurance company. Payments can be made by cash, cheque or debit/credit card.
  2. Garston Veterinary Group reserves the right to pass unpaid accounts to debt collectors/solicitors for recovery/legal action to whom we may assign the debt, and all rights, without restriction.
  3. In the event payment is not received as per Clause 1, a fee of £25 will be added to the amount owing. In the event that the account remains unpaid you will be informed by letter to settle before the account is sent to the Debt Recovery Agency.
  4. In the event of late payment, interest will be charged at a rate of 2% on the outstanding balance per month so long as the account remains unpaid. We will also require you to pay our expenses and legal costs incurred in taking steps to obtain payment on an indemnity basis. This will include costs for returned cheques, correspondence and legal notices, finding you if you have changed your address without notice, as well as third party costs incurred in the collection of unpaid accounts.
  5. If the account is not settled, Garston Veterinary Group reserves the right to ask you to find another Veterinary Surgeon to treat your animals for routine problems. You will be informed of this by letter and given notice to do so.
  6. By being a client of Garston Veterinary Group, you agree to adhere to these terms and conditions.

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