COVID-19 (Coronavirus) – an update for our clients.

Covid-19 Practice Information

Winter 2022 update

We would like to reassure you that we are continuing to provide veterinary services for those animals that need us.

Our intention is to keep our surgeries at Frome, Melksham, Trowbridge, Warminster and Westbury open, and our out-of-hours emergency service operating from our Garston House hospital in Frome as normal.

For the health & safety of both clients and our staff we are keeping some changes to previous work practices in order to stay Covid secure whilst the latest wave of coronavirus is actively spreading through the region.

· Please continue to pre-book all appointments to see a veterinary surgeon or nurse, either by phone or through the website.

· If visiting one of our practices please follow the directions below.

· You will be able to collect any pre-arranged medications and pet food, including any anti-parasite treatments required by our Wellness Plan members, at all of our surgeries.

If you are suffering from any symptoms of Covid 19 or are in a period of isolation, then please make arrangements for someone else to travel to the clinic.


What to expect at our surgeries

We request that all clientele are considerate of our staff and other people in the waiting areas.

· From Thursday 27th January 2022 the wearing of face coverings in our buildings will be voluntary for both our staff and clients. Please be aware some members of staff may be wearing masks but others may not.


· If you would prefer not to wait in an indoor waiting room with other people then please let reception know and we can call you indoors from outside when it is your turn to be seen.

· Please can the minimal number of people necessary for your visit attend the appointment.

· Please stand behind the protective perspex screens when dealing with our reception team.

· Hand sanitiser is available on entry to our reception areas.

Don’t hesitate to contact us if you have any queries, but please be assured all pre-booked appointments will go ahead as planned unless we call you beforehand.

We thank you for being such supportive and understanding clients – you have really helped to get us all through some very unusual times.

Continue to stay safe everyone.

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