Garston Veterinary Group respects your privacy.
Garston Veterinary Group complies with the Data Protection Act 1998 and the General Data Protection Regulations coming into force in May 2018.
Any personal information you provide to us through our website or any other form including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Garston Veterinary Group except in the case of legal and regulatory purposes, where you give your specific consent, or as a part of our contractual relationship. We will only use your personal information for contacting you directly where the health or welfare of your animal will benefit from such contact, as well as for internal accounting and regulatory purposes. The legal basis for this activity is contractual. We may also contact you for marketing purposes where you have provided your consent for this contact and you may opt out of this type of communication if you wish at any time.
We will retain your personal information if you are a client of the practice or if you have asked for marketing communication from us. If you wish to find details of any information we hold about and the duration we keep it for you then you should make a Subject Access Request using any of the methods shown on our contact page. You may request that we remove personal information we hold about you but note that we would not necessarily remove all of your details from our records but would note and respect your changed communication and marketing preferences. You also have a right to contact the Information Commissioners Office if you wish to complain.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and process. Garston Veterinary Group is Cyber Essentials
Certified which provides you with the reassurance that approved and externally audited security standards are in place.
We use CCTV at our surgeries for safety and security of our staff and clients. The lawful basis for this is a legitimate interest and recordings are destroyed after 30 days unless specifically kept as a result of an incident. The recordings are encrypted and password protected.
We record telephone calls at our surgeries for safety and security of our staff and clients. The lawful basis for this is a legitimate interest and recordings are destroyed after 2 years unless specifically kept as a result of an incident. The recordings are encrypted and password protected and no bank details are recorded during conversations.
Payment card details
UK and European legislation obliges all website owners to inform users if cookies are used by that site. For more information on cookies and the legal changes please visit the ICO website