Privacy Policy

Garston Veterinary Group respects your privacy.



Garston Veterinary Group complies with the Data Protection Act 1998 and the General Data Protection Regulations coming into force in May 2018.
Any personal information you provide to us through our website or any other form including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Garston Veterinary Group except in the case of legal and regulatory purposes, where you give your specific consent, or as a part of our contractual relationship. We will only use your personal information for contacting you directly where the health or welfare of your animal will benefit from such contact, as well as for internal accounting and regulatory purposes. The legal basis for this activity is contractual. We may also contact you for marketing purposes where you have provided your consent for this contact and you may opt out of this type of communication if you wish at any time.
We will retain your personal information if you are a client of the practice or if you have asked for marketing communication from us. If you wish to find details of any information we hold about and the duration we keep it for you then you should make a Subject Access Request using any of the methods shown on our contact page. You may request that we remove personal information we hold about you but note that we would not necessarily remove all of your details from our records but would note and respect your changed communication and marketing preferences. You also have a right to contact the Information Commissioners Office if you wish to complain.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and process. Garston Veterinary Group is Cyber Essentials
Certified which provides you with the reassurance that approved and externally audited security standards are in place.

CCTV

We use CCTV at our surgeries for safety and security of our staff and clients. The lawful basis for this is a legitimate interest and recordings are destroyed after 30 days unless specifically kept as a result of an incident. The recordings are encrypted and password protected.

Telephone recording

We record telephone calls at our surgeries for safety and security of our staff and clients. The lawful basis for this is a legitimate interest and recordings are destroyed after 2 years unless specifically kept as a result of an incident. The recordings are encrypted and password protected and no bank details are recorded during conversations.

Payment card details

Garston Veterinary Group uses Worldpay as our secure partner for processing payments on our website who have their own privacy policy. You should never enter any card or bank details into any form on this site other than the payment page.

External Sites.

Garston Veterinary Group is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information. Any external links we provide on this page are provided in good faith and users should take usual security precautions when leaving our site for another.

Cookies

A "cookie" is a small data text file that is placed in your browser and allows Garston Veterinary Group to recognize you each time you visit this site (for customisation etc). Cookies themselves do not contain any personal information, and Garston Veterinary Group does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as Facebook or Worldpay.

Garston Veterinary Group use Google Analytics (just like virtually everybody else) which is a service provided by Google. They gather anonymous data of how people are using this site and then provide us with visitor statistics, details of page views etc. This data may include your IP address which on it's own cannot be used to identify you. Google has it's own privacy policy.

UK and European legislation obliges all website owners to inform users if cookies are used by that site. For more information on cookies and the legal changes please visit the ICO website


© Garston Veterinary Group 2018

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