Farm, Equine and Small Animal Drug Orders and Collections

We would like to inform you of a few changes to the usual arrangements for drugs, repeat prescriptions and pet food ordering, plus collection during the COVID-19 restrictions. 



  • Repeat prescriptions and pet food orders can be placed by calling 01373 452225 or e-mailing
  • Wellness Plan members can request more flea, tick and worm treatment by calling 01373 452225 or e-mailing
  • We require 48 hours notice for all orders.
  • Payment will need to be made over the telephone or by using the payment button on the homepage of our website before collecting your items.
  • Collections can be made from our Frome surgery Monday - Saturday, however, Melksham, Trowbridge, Warminster & Westbury surgery collections can only be made Monday - Friday.


All drug orders must be made over the phone via our farm & equine reception team, and if required the same day, before 4pm. Our drug ordering service is currently available MONDAY - FRIDAY. 

For urgent dispensing's please contact the duty vet.

FROME COLLECTIONS WITHIN WORKING HOURS (8.30am - 5.30pm Monday - Friday)

  • Your order will be placed in labeled boxes and waiting on the wooden shelving racks in the new white building with Garston signage on the far side of the car park. When you arrive at our Frome surgery please phone the receptionist, who will remotely open the door allowing you to access the dispensing. You will need to collect drugs WITHIN working hours (8.30am - 5.30pm) as at other times the door to this building will be closed and arrangements to collect drugs must be made with the duty vet.
  • Any drugs or vaccines requiring fridge storage will still be kept in the main building fridge, please phone reception who will bring them out to you.
  • We are now able to offer drug order collections from our other 4 sites. Please speak to our Frome reception team when placing your order and they will be able to advise you when the items will be ready for collection. Please note that these surgeries are currently open Monday - Friday also.
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