Coronavirus Lockdown Information

Coronavirus Lockdown

Dear clients,

As we are sure you’ll all be aware the UK has now gone into effective lockdown due to COVID 19.

This means that as of 8am today (TUESDAY 24th March) we will no longer be able to see any small animal patients other than the sick or injured on an emergency basis and fulfil urgent prescriptions.

We will be ringing all clients with existing appointments to cancel these this morning. If you have a GENUINE emergency please call the usual surgery number and we will discuss with you whether we need to see your animal.

We are expecting our phone system to be extremely busy this morning so if you need to call us for advice please be patient.

Over the coming days and weeks, we will keep you all informed as to what service we are able to provide and how you can access it.

In the meantime, we’d like to thank you all in advance for your cooperation in these difficult times and for your loyalty to us as a practice.

Farm Department

Our farm team will be working to provide as normal a service as possible throughout this lockdown period following recent government, RCVS and BVA guidelines to ensure animal welfare and to safeguard food production through this busy period. Our office hours are as normal so please don't hesitate to call.

We are taking all reasonable precautions within the practice to minimise contact between team members and other staff or clients as well as adhering to government recommendations when on your farms. With this in mind please follow our previous instructions about drug ordering and pickup from the practice, which will now be ALL from the Frome surgery.

Equine Department

Our equine team will be working to fulfil all previously booked in appointments but will then be providing emergency cover only following recent government, RCVS and BVA guidelines. Welfare of our patients is our top priority so please don't hesitate to contact us, our office hours are as normal and we will be happy to help.

We are taking all reasonable precautions within the practice to minimise contact between team members and other staff or clients as well as adhering to government recommendations when on your yards. With this in mind please follow our previous instructions about drug ordering and pickup from the practice, which will now be ALL from the Frome surgery.

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