Our small animal hospital in Frome is now a gold Cat Friendly Clinic

August 14, 2022


We have recently celebrated our further commitment to cat welfare by achieving the higher level of gold accreditation under the ISFM Cat Friendly Clinic accreditation programme at our small animal hospital in Frome.


Cat Friendly Clinic is a programme run by the International Society of Feline Medicine (the veterinary division of International Cat Care) to encourage veterinary clinics to adopt more ‘cat friendly’ approaches to reduce the stress and difficulties of veterinary visits for cats. It aims to promote well-being and high standards of care for all cats visiting or being hospitalised in a veterinary clinic. Under the programme, a clinic has to prove rigorous adherence to a set of criteria which includes provision of facilities and demonstration of staff activities and attitudes aimed at reducing stress in cats, both as in-patients and out-patients. The criteria includes having separate dog and cat waiting areas, feline-friendly hospitalisation cages, and veterinary equipment specifically for treating cats. Most importantly, staff are encouraged to approach and handle cats sensitively and respectfully. Clinics are expected to maintain high standards of veterinary care, including continuing to update their knowledge of feline medicine as new knowledge becomes available.


Natalie Gowen the clinic’s Cat Advocate is proud of the clinic’s further achievement: “Cat Friendly Clinic accreditation at this further level means we’ve committed to delivering even higher standards of feline care, with compassion and expertise. Our cat facilities are specifically geared towards the reduction of stress and all our staff are trained in gentle handling techniques. Our Frome surgery is currently undergoing major building work, to create more consulting rooms another operating theatre and separate cat and dog waiting areas. We can also give advice to owners on how to reduce anxiety when giving medication or treatments at home. Through our accreditation, we want to show cat owners that routine preventive care, and a prompt visit if their cat seems unwell, will help to give it a longer, healthier and happier life.”


Cat-friendly appointments

Most cats are very happy in our spacious waiting rooms, however, to support nervous cats we offer designated cat-friendly appointment times at all our surgeries, on the following days of the week:

Our cat-only appointment times include veterinary consultations and nurse appointments, and keeping our waiting areas dog-free reduces potential stresses for cats and owners (Note: if we do have any dog emergency cases during these times, we will let you know on arrival). Visit our team page to see which staff members are specially trained Cat Advocates too!

Cat owners can find out more about International Cat Care and the Cat Friendly Clinic initiative at www.catfriendlyclinic.org.